Refund policy
Return & Exchange Policy
We offer store credit or exchange for returns requested within 14 days of receiving your item.
To be eligible, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return or exchange, please contact us at helloroux@gmail.com. Items should be sent to the following address:
Roux Returns
8337 Kirkwood Drive
Los Angeles, CA 90046
You’re always welcome to reach out to us with any questions at helloroux@gmail.com.
Damages & Issues
Please inspect your order upon arrival and contact us right away if you receive a damaged, defective, or incorrect item so we can make it right.
Final Sale Items
We do not accept returns or exchanges on sale items or gift cards.
Exchanges
The quickest way to receive the item you want is to initiate a return for store credit. Once your return is accepted, you can use the credit to place a new order.